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Refund & Cancellation

1. SHIPPING POLICY

https://www.cosmas.org is committed to excellence, and the full satisfaction of our customers. https://www.cosmas.org proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. https://www.cosmas.org also offers same day dispatch.

 

2.   SHIPPING

All orders for our products are processed and shipped out in 4-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

 

3.   WRONG ADDRESS DISCLAIMER

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

 

4.   UNDELIVERABLE ORDERS

Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

 

5.   LOST/STOLEN PACKAGES

https://www.cosmas.org is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

 

6.   RETURN REQUEST DAYS

https://www.cosmas.org allows you to return its item (s) within a period of 7 days. Kindly be advised that the item (s) should be returned unopened and unused.

 

7.   OUT OF STOCK ITEM PROCESS

https://www.cosmas.org has the following options in the event there are items which are out of stock https://www.cosmas.org Cancel and refund out of stock items and ship remaining items in order.

 

8.   IMPORT DUTY AND TAXES

When dealing with https://www.cosmas.org you have the following options when it comes to taxes as well as import duties:You have the option of pre-paying whereby https://www.cosmas.org will include the amount in the price of the order.

 

9.   ACCEPTANCE

By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.

 

9. CONTACT INFORMATION

In the event you have any questions or comments please reach us via the following contacts:

Email – PHONE Our support team is available to answer your queries over phone between 9.00 AM to 05.00 PM – Mon-Sat. +91 9444 932734 EMAIL Write to us for detailed enquiries. All emails will be replied within 12 hours. Drop emails from your registered email IDs only. [email protected] LOCATION #06, Ground Floor, S.V. Nagar,  Jothi  Venkatachalam  Street,  Ambattur,  Chennai  – 600053. Tamilnadu. IND. View On Google Map